Privacy Policy

Last updated: March 26, 2026

1. Who We Are

Upscale Flow AI ("we," "us," or "our") is an AI automation agency operated by Amir Ibrahim, based in Hannover, Germany. Our website is upscaleflow.ai. For questions about this policy, contact us at amir@upscaleflow.ai.

2. Information We Collect

Information you provide: When you use our contact form, book a strategy call, or communicate with our chatbot, we collect your name, email address, company name, and any message content you submit.

Automatically collected: We may collect standard web analytics data including your IP address, browser type, device information, pages visited, and referring URLs. This data is collected through cookies and similar technologies.

3. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide our services
  • Schedule and conduct strategy calls
  • Send you relevant communications about our services (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

As a Germany-based business, we process personal data under the following legal bases:

  • Consent: When you voluntarily submit your information through our forms or chatbot
  • Legitimate interest: To improve our services and respond to inquiries
  • Contract performance: To deliver services you've engaged us for

5. Third-Party Services

We use the following third-party services that may process your data:

  • Calendly — for scheduling strategy calls
  • WhatsApp (Meta) — for direct messaging
  • Google Fonts — for website typography
  • n8n — for processing chatbot and form submissions

Each of these services has their own privacy policies. We encourage you to review them.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, typically no longer than 24 months after your last interaction with us. You may request deletion at any time.

7. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict our processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, email amir@upscaleflow.ai.

8. Cookies

Our website uses essential cookies for functionality (such as chatbot session persistence). We do not use third-party tracking cookies or advertising cookies.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

11. Contact Us

If you have questions or concerns about this policy:

Upscale Flow AI
Amir Ibrahim
Hannover, Germany
amir@upscaleflow.ai
+961 81 220 888 (WhatsApp)